FAQ
Frequently Asked Questions
Welcome to our FAQ at IONOVA. Your TRUST is our top priority. Here is essential information to quickly reassure you:
Delivery Time: We process your order within 1 to 2 business days, and delivery typically takes 7 to 12 days. We do our best to deliver to you promptly.
Delivery Fees: Good news! Delivery is FREE in the USA through our partner USPS.
Online Payment Security: All your payment data is encrypted to ensure a fast and ULTRA SECURE transaction.
Address Correction: If you notice an error or your address has changed, please contact us immediately at ionova.eu@gmail.com to rectify your order in time.
Track Your Package: Check our dedicated order tracking page or email us at ionova.eu@gmail.com to get information about your package's status.
Delivery Delay: If your order is delayed, please contact us at ionova.eu@gmail.com. We will do our best to resolve the issue.
Return Policy: We offer an EXTENDED 30-DAY RETURN PERIOD. The product must be unused and in its original packaging.
Faulty Product: In case of a faulty product, send us a photo or video to ionova.eu@gmail.com to report the issue. We will contact you to resolve the situation.
Refund: Once we have inspected your return, we will refund you using the payment method used for your purchase.
We are committed to providing you with quality service and complete satisfaction.
If you have any further questions, please do not hesitate to contact us. We are here to help you!